At Physio Melbourne Clinic, we’re committed to protecting and respecting your privacy. This Policy tells you how we use personal information collected on our website and in our clinics. We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
How do we collect information from you?
We obtain information about you when you use our website, for example, when you contact us about our services and when you register as a patient at any of our Physio Melbourne Clinics.
What type of information is collected from you?
The personal information we collect includes your name, address, email address, IP address, and information regarding what pages are accessed and how you’ve interacted with the site. If you make a payment online your card information is not held by us, it is collected by our third party payment processors, who experts in the secure online capture and processing of credit/debit card transactions.
How is your information used?
- To provide and fulfill Services between yourself and Physio Melbourne, and that of your insurance provider
- To refer you onto a Consultant, where you have given your consent
- To notify you about changes to our Service
- To provide customer support
- To gather analysis or valuable information so that we can improve our Service
- To monitor the usage of our Service
- To detect, prevent and address technical issues
- To provide you with news, special offers and general information about other services we offer that are similar to those that you have already purchased or enquired about, unless you have opted not to receive such information.
We will hold your personal information for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary in accordance with your insurance policy and also Medical Data protection regulations.
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Physio Melbourne Clinic has a debt recovery process in place whereby we appoint a third party to act on our behalf: only relevant information will be shared pertaining to your appointment dates and outstanding amount. We will also share your contact details so they are able to get in touch with you.
How can you access and update your information?
The accuracy of your information is important to us. If any of your details change then please contact us directly on [email protected].
Use of ‘cookies’
Like many other websites, the Physio Melbourne Clinic website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us to improve our website and deliver a better more personalised service. It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies off may result in a loss of functionality when using our website.
Security Of Data
The security of your data is important to us: your personally identifiable information is kept secure. Only authorised employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All marketing emails from Physio Melbourne will allow you to opt-out of further mailings. We store personal information on secure servers that are managed by us and our service providers, and occasionally hard copy files that are kept in a secure location in Australia. Personal information that we store or transmit is protected by security and access controls, including username and password authentication, two-factor authentication, and data encryption where appropriate.
Note, the privacy practices set forth in this privacy policy are for Physio Melbourne Clinic Pty. Ltd only.
If you have any questions, concerns, or comments about our privacy policy you may contact us in the following ways:
Email: [email protected]
By accessing www.physiomelbourne.com.au or any content found on this web site, you are deemed to have entered into an agreement with Physio Melbourne and to have agreed to be bound by the terms set out below. The web site is owned and operated by Physio Melbourne Clinic Pty. Ltd.
Intellectual
Property
The contents, design and underlying code of this web site remain the intellectual property of Physio Melbourne at all times. You may not use or reproduce or allow anyone to use or reproduce he content on this web site for any reason without written permission from Physio Melbourne Clinic Pty. Ltd.
Use of Physio Melbourne Limited Content
You may retrieve and display content from this web site, print individual pages on paper and store such pages in electronic form on your mobile telephone for your personal, non-commercial use. Except as expressly set out above, you may not reproduce, modify or in any way commercially exploit any of the content. Any use of this website’s content or image not specifically permitted above is prohibited. Requests for permission for other uses may be sent to Physio Melbourne Clinic Pty Ltd.
Term and Termination
Physio Melbourne Clinic may terminate or suspend your access to all or part of this web site with or without cause by delivering notice to you.
Changes to the Site
Physio Melbourne reserves the right to suspend, change, modify, add or remove portions of this web site at any time and to restrict the use and accessibility of the web site.
No Warranty, Disclaimer of Liability & Indemnity
Physio Melbourne makes no warranty concerning the content, products and services available on this web site. In no event will Physio Melbourne or its suppliers be liable for direct, Special, incidental, or consequential damages (including, without limitation, damages for loss of business profits, business interruption, loss of business information or other pecuniary loss) arising directly or indirectly from the use of (or failure to use) or reliance on this web site. Physio Melbourne does not guarantee the accuracy, content, or timeliness of the products and services available on this web site.
Force Majeure
Physio Melbourne and its suppliers will not be liable for any delay or failure in performance or interruption of the delivery of the content on this web site resulting directly or indirectly from any cause or circumstance beyond its or their reasonable control, including but not limited to failure of electronic or mechanical equipment or communication lines, telephone or other interconnect problems, computer viruses, unauthorised access, theft, operator errors, severe weather, earthquakes or natural disasters, strikes or other labour problems, wars, or governmental restrictions.
Governing Law & Jurisdiction
This legal policy is governed by Australian law. The parties agree that the courts of Australia shall have exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with these Terms or the legal relationship established by them, and for those purposes irrevocably submit all disputes to the jurisdiction of the Australian courts. For the exclusive benefit of Physio Melbourne Clinic Pty Ltd., Physio Melbourne shall retain the right to bring proceedings as to the substance of the matter in the courts of the country of your residence or, where these terms are entered into in the course of your trade or profession, the country of your principal place of business.
Governing Body
All our Physios are registered with the Australian Health & Professional board, and members of the Australian Physiotherapy Council.
Registered Company Details
Physio Melbourne Clinic Pty. Ltd. is a company registered in Australia.
Who we are?
Our website address is: https://www.physiomelbourne.com.au.
What personal data we collect & what happens to comments we receive?
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other website:
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics:
Who we share your data with ?How long we retain your data?
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data?
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data?
Visitor comments may be checked through an automated spam detection service.
If you have any further questions contact us on [email protected]
